How many years have the agencies been serving the community?
GENERATIONS HEALTH CARE, INC. has been in business since 2010.
GENERATIONS HOSPICE CARE, INC. was formed in 2012.
GENERATIONS VISITING PRACTITIONERS, LLC. was opened in 2015.
Are the agencies licensed?
Some states require that providers have licenses to operate. A licensed provider has met basic legal and operating requirements mandated by the state. Every GENERATIONS agency meets all required licensing regulations in the state where we operate.
Are the agencies certified?
State certification by state health departments makes a home health and hospice provider eligible for Medicare (and sometimes Medicaid) payments. A certified provider must meet and maintain basic federal and state standards when providing patient care.
GENERATIONS HEALTH CARE, INC. and GENERATIONS HOSPICE CARE, INC. are Medicare certified, and accredited hospice agencies.
Are the agencies accredited?
An accredited organization has been vetted by a national accrediting agency to ensure that it provides quality health care services. GENERATIONS HEALTH CARE, INC. and GENERATIONS HOSPICE CARE, INC. are accredited by the Community Health Accreditation Program (CHAP).
QUALITY OF THE CAREGIVERS
Who will be coming to my home?
GENERATIONS HOSPICE CARE, INC. and GENERATIONS HEALTH CARE, INC. - HOSPICE will assemble a care team based on your specific needs. This team may include a combination of skilled medical professionals and aides who will do everything possible to bring you to your optimal level of comfort.
GENERATIONS VISITING PRACTITIONERS, LLC. will send a team consisting of a Nurse Practitioner and Medical Assistant to take care of your needs.
How are the agency's health care professionals screened?
All licensed and unlicensed caregivers employed by the GENERATIONS agencies undergo a pre-employment screening and criminal background check.
Can the caregivers legally work in the U.S.?
Yes, the GENERATIONS agencies comply with all federal and state regulations regarding work status.
SUPERVISION AND MONITORING OF CAREGIVERS
How are the caregivers supervised and monitored to ensure adequate care?
Every GENERATIONS agency's services are provided under the direct supervision of a nurse. Regular phone and in-person supervisory visits are made by our professional staff.
GENERATIONS HEALTH CARE, INC. and GENERATIONS HOSPICE CARE, INC. caregivers are required to complete status reports detailing the services they perform each day, verified by the patient's signature.
Customer Service
When are services available?
GENERATIONS HEALTH CARE, INC. and GENERATIONS HOSPICE CARE, INC. caregivers are available 24 hours a day, 365 days a year. Services are intended to accommodate your schedule and can generally be planned in accordance with your preferences. You can call our office directly during normal business hours Monday through Friday. An on-call nurse is available after-hours and weekends.
GENERATIONS VISITING PRACTITIONERS, LLC. caregivers are available Monday through Friday between 8 am - 5 pm. Services are intended to accommodate your schedule and can generally be planned in accordance with your preferences. You can call our office directly during normal business hours.
Can the agency ensure my confidentiality?
Our GENERATIONS agencies handle patient information in a confidential manner to guarantee HIPAA compliance.
What happens if my assigned caregiver is ill or absent?
Our GENERATIONS agencies will arrange for a substitute caregiver.