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Non-Discrimination Policy



Discrimination is against the law.


All companies comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability or sex.


Our companies do not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation.


To assist individuals with disabilities in communicating effectively with us,our companies provide free aids and services to our patients and their families, our team members, and individuals inquiring about our services, such as:


  • Qualified sign language interpreters; and

  • Written information in other formats (large print, audio, accessible electronic formats and other formats).


Our Companies provide free language services to people whose primary language is not English, such as:


  • Qualified interpreters; and

  • Information written in other languages


If you need these services, contact our Compliance department at:


Generations Health Care- Austin  (737) 240-3003

Excellence Billing Services (210) 729-9551

Community First Hospice Care of Houston- (832) 856-4428

Generations Healthcare Headquarters, USA  (210) 598-8116


If you believe that any of the Generations Agencies have failed to provide services or have discriminated against you on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:


You can file a grievance by mail, fax, or e-mail.  If you need help filing a grievance, contact the appropriate Compliance Department listed above.


You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Compliant Portal available at: 


or by mail or phone at:


U.S. Department of Health and Human Services

200 Independence Ave SW

Room 509 F, HHH Building

Washington, D.C. 20201


Phone:  1-800-368-1019

TTD: 1-800-537-7697


Complaint forms are available at:

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